{"id":6359,"date":"2025-04-22T09:21:29","date_gmt":"2025-04-22T08:21:29","guid":{"rendered":"https:\/\/www.s3kgroup.it\/?page_id=6359"},"modified":"2025-04-30T14:09:16","modified_gmt":"2025-04-30T14:09:16","slug":"spoc-single-point-of-contact","status":"publish","type":"page","link":"https:\/\/www.s3kgroup.it\/en\/what-we-do\/competences\/managed-services\/spoc-single-point-of-contact\/","title":{"rendered":"SPOC – Single Point Of Contact"},"content":{"rendered":"\t\t
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Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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SPOC - Single Point Of Contact<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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SPOC<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Single point of contact\u00a0<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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THE S3K Single Point of Contact was created with the aim of providing a single point of contact to receive, track and manage all support requests from our customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Service available:<\/strong>
Monday-Friday, 9 a.m.-6 p.m., with the option to request a
24-hour service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Among the services we offer are:<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our expert services are divided into:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Areas of application expertise<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  • 4buyer\u200b<\/li>
  • Microsoft SQL Server<\/li>
  • Oracle SQL\u200b<\/li>
  • Sviluppo Web\u200b<\/li>
  • Monitoraggio flussi (QlikView, Oracle)\u200b<\/li>
  • Sistemi Domino\u200b<\/li>
  • Pcube (Intime)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Threat Intelligence<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    • Workstation management (Windows systems)<\/li>
    • Office 365<\/li>
    • Server system management (Active Directory, Print Server and client management, etc.) \u200b<\/li>
    • Domino Notes<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      Oversees\nthe following portals\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      • ManageEngine\u200b<\/li>
      • ServiceNow<\/li>
      • Remedy<\/li>
      • \u200bJira Service desk<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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        Telephone\nand mailbox\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        Telephone number with the option to configure a dedicated queue and a specific manned mailbox.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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        Trouble Ticketing Portal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        (ManageEngine SDP) with a dedicated email address and the option to request full-access mode.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        SPOC – Single Point Of Contact SPOC Single point of contact\u00a0 THE S3K Single Point of Contact was created with the aim of providing a single point of contact to receive, track and manage all support requests from our customers. Service available:Monday-Friday, 9 a.m.-6 p.m., with the option to request a24-hour service. Among the services […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":6364,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6359","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSPOC - Single Point Of Contact - S3K<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.s3kgroup.it\/en\/what-we-do\/competences\/managed-services\/spoc-single-point-of-contact\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SPOC - Single Point Of Contact - S3K\" \/>\n<meta property=\"og:description\" content=\"SPOC – Single Point Of Contact SPOC Single point of contact\u00a0 THE S3K Single Point of Contact was created with the aim of providing a single point of contact to receive, track and manage all support requests from our customers. 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