NOC & PROVISIONING
NOC
The NOC aims to prevent inefficiencies and latencies to the end user
Management of an enterprise’s entire infrastructure and all issues related to networking and geographic-scale deployment of connectivity and security solutions.
PROACTIVE MONITORING is also carried out in the NOC suitable for reducing the time to resolve issues and, therefore, containing parameters such as RTO, a KPI related to business continuity and used in a contractual SLA.
The increase in smart working has contributed greatly to the growth of NOC activities, which must guarantee any user the same degree of precision and accuracy of control.
What services do we offer?
Our expert services are divided into:
Noc
Network configuration Management
IP Address and Switch port
Management
Patch Management
Resource Management
Mobile Device Management
Software Distribution
User Management
Third Parties Management
Provisioning
Link Activation: Support link activation at the logical level, including testing and release phases
Network Element Configuration: Equipment is taken over and configured as per customer request
Special Projects: Projects where network engineering services are required
Mission Critical: management of electronic wristbands for major operators
Focus: Hydranoc, Sistema Informativo di Gestione Noc
The proprietary application can integrate with any type of customer system, such as:
ServiceNow, BMC Remedy, Remedy GTT, through database connection, web services or, in the absence of the previous options, through the web interface.
Automatic technical request email creation to unique systems
Automatic ticket creation
Automatic escalation email creation App for technical log-on/log-off in the field with geolocation system
Electronic whiteboard with intervention planning
Dashboard to control the correct management and assignment of TTs, with related email notification system for activities to be performed on them so as to make the workflow smooth, linear and coordinated
Performing periodic automatic troubleshooting in order to check the status of the CPEs on which a ticket has been opened Collecting from the various platforms all the information useful to operators for manual troubleshooting to supplement if necessary, of the automatic one
Periodic monitoring system for checking the reachability of equipment and, where present, the status of the BGP and related email notification
Periodic monitoring system for checking the status of the CPE on which a ticket has been opened in order to verify the possibility of closing the ticket and avoiding intervention on regularly functioning equipment
Email notification system for informing about the need to perform certain activities on individual tickets or groups of them
System for managing operating procedures.
